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DSL Q & A
DSL Benefits
DSL Facts
DSL at Work
DSL Benefits
Q:
What are the benefits of DSL?
A: DSL is faster than other remote access technologies such as analog
modems, ISDN, cable modems, or wireless solutions; and it provides secure, continuous
access over a dedicated phone line to each business customer - no time is wasted
with dial-up routines. DSL is cost-effective to implement and to manage, and
DSL utilizes the existing copper wire infrastructure, therefore it can be deployed
almost everywhere.
DSL Facts
Q: What factors
should I consider in determining my Internet access needs?
A: You should consider several factors:
- The amount of time you spend online
- The activities you perform on the Internet
- Your need to support multiple-users through a single connection
- The overall cost of basic dial-up service versus faster, less cumbersome
access methods
Q: Is the cost
of DSL going to decrease? How soon?
A: DSL is an emerging technology, therefore it is impossible to predict
the market forces and timing that will influence future pricing. Nevertheless,
DSL is an exceptional value, compared with other means of online access, and
it has every potential to remain an exceptional value.
Q:
Can I view online video clearly with DSL?
A: Video works exceptionally well on DSL, depending on the speed of your
DSL connection. Most movie trailers and high bandwidth videos are designed for
80-128 Kbps speeds. These are well within the capacity of DSL, which is up to
12 times faster than 128 Kbps. For example, CNN's news footage is clear in real-time,
even while you're downloading email and running other PC applications.
Q: If
I get DSL today, can I easily get faster service in the future as the technology
improves?
A: Typically, yes. The accompanying router equipment we sell can support
you as you graduate to speeds as fast as 1.1 Mbps. When you're ready to trade-up
to a higher-speed, we can work with you to determine which options may be available
at your location.
Q: Aren't
some DSL services much faster than 1.5 Mbps?
A: DSL speed is a function of the length and quality of the copper line
running from the telephone company's nearest central office (CO) to the installation
site. DSL can deliver higher speeds at very short distances, but the number
of residences and businesses within these short distances is small, which makes
it impractical to deploy.
DSL at Work
Q:
How do businesses benefit from DSL?
A: Businesses enjoy multiple benefits:
- DSL provides a very fast, secure, dedicated connection that's easy to order,
install, and maintain.
- It can be economical. Our flagship DSL service - TeleSpeed - offers affordable,
flat-rate billing, which means you don't pay "price-per-minute"
charges based upon a user's distance from the office.
- Because TeleSpeed is "always on," it increases employee productivity.
- Finally, because we provide blanket coverage in all of the metropolitan
areas we serve, corporations can offer DSL-based teleworking programs to a
wide range of employees.
Q:
Is DSL as reliable as it needs to be for business users?
A: Yes. Our business-class service has established objectives and service
guarantees for network availability, repair, packet loss and network latency.
In fact, we guarantee 99.9 percent network availability for business users.
Q: Can multiple
people at a single office use a DSL connection simultaneously?
A: Yes, multiple users in an office can use the same DSL line. In fact,
our TeleSpeed service supports almost unlimited users. Some of our business
customer are linking as many as 50 computers to a single TeleSpeed business
line.
Q: Everytime
I add another user to my DSL connection, do I need to pay another set-up fee?
A: There are no fees for additional users or additional machines, and
the additional set-up routine is so easy you can even do it yourself (but our
tech support staff is always available to assist you if you need help). Basically,
just plug the computer into the network, and it's on the Internet. The DSL modem
that we supply functions as a router, allowing many computers within your office
to connect to the Internet.
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